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Well written/detailed - and I feel for you.
You need to follow this one up the chain, as painstaking as that may be. You'll get results - this is not as hopeless as you are imagining.
Consider a consultation with a good attorney - it could be money well spent.
Any TV news consumer advocacy personalities in your area? Businesses hate bad press, and it's amazing what they'll do to rectify uncomfortable situations to save their butts.
It would be interesting to speak with the two "previous owners" to elicit clues.
Good luck sir.
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