|
I have tried contacting Subaru of Glendale but to no avail they won't put me on the phone with A) the guy who sold me the car, B) the Sales Manager, or C) the Service Manager, so I have left voicemails. I obviously haven't gone there because transportation at the moment is limited to say the least.
As for bugging them believe me I have! And believe me I will! I wouldn't go through a whole week of no car, no work, no pay, endless calls, endless documenting, stress, etc. if I had any guilt in this. If you've never been wrongfully accused and persecuted for it in such a way as I am now then naturally I don't expect much understanding or sympathy but I will not go down easy on this.
As for siding with the dealership everyone is entitled to their own opinion but from my perspective, based on the initial service advisor telling me he hadn't seen anything like this, then the service manager finding an ever so convenient way to blame it on me so I have to pay for the repair (flash/tune) by just replacing the whole ECU. Then as soon as I've been treated poorly and they find out I have opened up a case with corporate, they refuse service. This is a clear sign they are trying to wash their hands of my car, myself, etc. If for nothing else, this shows how horrible of a dealer PHS is. Shouldn't they be trying to help each step of the way to figure it out and keep their name in the clear? For the sake of customer satisfaction and quality assurance? It's just ridiculous.
|