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mav1178 · 06-25-2016, 03:21 AM

Edit 2:
Seems like the email server did not like the formatting of my previous email(s). Even though it was cleared up on 6/6, the response for my address never went through to the right channels.

This is cleared up and RMA is taken care of. I was under assumption that a reply on original order confirmation email would help, but the formatting/headers of the email clearly caused an issue.

Thanks for clearing it up DD.

(Original post below for clarity.)

I do not understand why it takes so long to get something replaced under warranty.

I bought a pair of LED license plate bulbs in Feb 2015. It's been acting up in the last 6 months, but finally both decided to die after April.

I contacted them May 28 about warranty. No reply. June 1, no reply. June 2, no reply.

I contacted them on Facebook on June 3rd and was told there was a server issue preventing my emails from going through. I got an email on June 6th asking to verify my address, and I replied the same day with my address. (Edit: they replied to my original email on Monday June 6th and I confirmed the same day on my shipping address)

I sent an email today (6/24) asking for an update, because nothing has been sent to me.

@Diode Dynamics please respond to my email and let me know what else I can do to warranty these defective bulbs.

-alex

06-25-2016, 03:21 AM	#1
mav1178 Senior Member Join Date: Apr 2013 Drives: 2005 Toyota Camry Location: 91745 Posts: 6,562 Thanks: 493 Thanked 6,100 Times in 3,030 Posts Mentioned: 95 Post(s)	Issue resolved w/ Diode Dynamics. Edit 2: Seems like the email server did not like the formatting of my previous email(s). Even though it was cleared up on 6/6, the response for my address never went through to the right channels. This is cleared up and RMA is taken care of. I was under assumption that a reply on original order confirmation email would help, but the formatting/headers of the email clearly caused an issue. Thanks for clearing it up DD. (Original post below for clarity.) I do not understand why it takes so long to get something replaced under warranty. I bought a pair of LED license plate bulbs in Feb 2015. It's been acting up in the last 6 months, but finally both decided to die after April. I contacted them May 28 about warranty. No reply. June 1, no reply. June 2, no reply. I contacted them on Facebook on June 3rd and was told there was a server issue preventing my emails from going through. I got an email on June 6th asking to verify my address, and I replied the same day with my address. (Edit: they replied to my original email on Monday June 6th and I confirmed the same day on my shipping address) I sent an email today (6/24) asking for an update, because nothing has been sent to me. @Diode Dynamics please respond to my email and let me know what else I can do to warranty these defective bulbs. -alex Last edited by mav1178; 06-28-2016 at 02:10 AM.