Quote:
Originally Posted by Jordan Silveira
Do you have experience in a matter like this? It sounds like you're familiar with the process of dealing with the regional rep and what not? What's the whole process look like in summation?
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The process:
dealer inspection > warranty work > claim approval or denial by Subaru regional rep > dealer gets paid or doesn't get paid.
From what I can see, the dealer is stupid and doesn't know how to submit proper claims, or they have submitted similar claims in the past and they got denied.
At this point, your fastest option is to find a dealer willing to work with you on this issue. If you cannot find a dealer, then start putting together a timeline w/ documented facts and find a lawyer.
But seriously, give South Coast Subaru a call. If needed, ask for Ferdie and let him know the situation, because assuming your facts are correct this is a fairly simple warranty fix that any dealer wanting money will take.
-alex