Quote:
Originally Posted by DGM-BRZ
I just placed an order from FT86-Motorsports, which gets their products from FT86-Speed Factory.
I was reading the terms and conditions of shipping and I find it ridiculous that they do not replace/exchange/refund items that are broken when you receive it. They tell us to contact our delivery service company and make a claim there. Could easily just send a broken/dysfunctional product and blame the delivery company and we're stuck dealing with all the hassle.
I hope my parts come in perfect condition or I'll be very unimpressed to say the least.
|
FT-86 Motosports has their own policy's which may reflect Canadian delivery policy's.
I know in the USA we handle the claims and replacements on items that arrive damaged. But I know internationally sometimes it is handled by the consumer and shipping service. Since we are not from Canada I do not know for sure. Best bet is to speak with them and ask.
I can tell you for a fact we don't send known broken or dysfunctional items out to any of our clients or to FT-86 Motorsports for distribution in Canada. That just makes no logical sense, we're not ebay sellers from a basement. We're an established company with a large facility and 20+ employees. Holler if you have any questions.