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I'm with the dealers on the cricket issue. I own a business and can easily see where they are coming from. They know there is no fix. So if they take your car in on the pretense of fixing it what are they supposed to do? You would just keep bringing it back and again and again, wasting everyones time. Sure ignoring you isn't the most professional but I also wouldn't expect to be on there urgent call back list for such a small concern.
Its a noise, some people find it annoying others don't even notice it.
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