[BRZoomTX]

Hmm, sorry to hear of your bad experience. I did not go through a tune process with him, but I did purchase my flex fuel (v2 kit - no leaks!) and my RaceROM retail upgrade (DIY tuning) from him. I've never had an issue getting a hold of him via email, and most of the time he responds within a few hours. I emailed him the other night regarding an Ecutek question, and he returned my email the same night @ 10pm. Can't say that about every company.

If Visconti isn't working out, two other companies I would recommend for you are Delicious and Moto-East. Both companies are very reputable and perform excellent work regarding their e-tunes. I always recommend a local dyno tune whenever possible, or working with someone locally to street tune your car, however if that is not an option then those are your two best e-tuning choices.