Quote:
Originally Posted by df.dima
I am assuming you mean Guelph Toyota/Scion? We had a few members share their good experience a while ago, I thought they are ok.
Do you really think Heffner is that much better (Unless Forbes just can change oil, they wont do much with Scion)? I had condensation in my tail light, SA told me to come back when it actually happens, although I had pictures, that makes it a little bit inconvenient but ok, I did come on the day that I had it. They booked me a few days later, I thought there it is, great service. Well, they managed to put tiny scratches on the new tail light (looked like it was dragged on dustry garage floor), I complained to SA, but he made a BS excuse that their manager is on vacation and will get back to me later. Never happened. I just gave up, its like talking to a wall.
I won't even go into detail how they delivered my wife's new RX and there was a scuff on armrest corner, they agreed to replace it first, my wife took it in later, but they refused on the spot, because "all of their cars" are like that and its the way it wrapped with materials... Obviously BS, I had pictures from other owners with a panel and no scuffs.
We are sort of screwed for dealer services withink 100kms in our area, either Toyota/Subaru.
Sorry for hijacking ur thread perryair, I feel your pain and am happy that you were able to sort things out immediately with other dealer. Timely resolution and avoiding dragging crap along is very important.
|
I had an awful experience with them. Have gone into great depth on it before in another thread. Short of the long, I had an issue with my transmission (There's a TSB for it) brought the TSB in, had video of it happening, took a tech on a test drive, etc. Had all my shit together for it. They blamed it on me driving the car improperly as well as the mods on my car (cat back, coils and wheels) They refused to work on my car because the mods were causing the problem (Even though I had gotten a brand new, bone stock car on the lot to do the exact same thing). I got in touch with Corporate, took me a long, long time. And ultimately, they caved.
I was treated like absolute shit by the service manager there. Probably due to my attitude of "There's a problem here, it's wide spread, I fall within the VIN range and there's a valid TSB. I'm not going to stop bugging you until you flash the new TCM logic for me". I wasted a lot of time during that process, and it genuinely made me want to get rid of the car. Thank you very much for that, Guelph Toyota, I'll always remember that, and in the future, when friends and family of mine want to go to you to buy their new car, or get their service done, I'll be sure to steer them somewhere else. Not to mention the one tech I dealt with during the diagnostic drive flat out said "You don't know how to drive the car". You're also an idiot who knew so very little about the car, it took all I could do to not let you know that.
Then, it took them almost 2.5 hours to do an oil change and a recall thing for me. I had already rectified the recall on my own, so really, all the had to do was check to see if one plug was connected, then do whatever paperwork there was to do and send me on my way.
Sorry, guess I'm still very bitter about that experience.
I don't know if Heffner is better, but they're not Guelph, so that's good enough for me. I suppose Cambridge may be a bit closer for me, but we'll cross that bridge when we get there.