Quote:
Originally Posted by Cole
Funny enough, my service department is also junk, yet since they're conveniently located for me (less than 5 minutes from my house) I continue to go there.
So far, I had to wait 10 months or so to get a TSB thing dealt with, I absolutely trashed every single person I dealt with during that one to Toyota Corporate, gave them awful scores on the surveys and now I'm just counting down my free oil changes.
Would go to another dealer, but that's a 30 minute drive. If my life didn't get so hectic during the summer, I'd gladly make that drive. But, c'est la vie.
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I am assuming you mean Guelph Toyota/Scion? We had a few members share their good experience a while ago, I thought they are ok.
Do you really think Heffner is that much better (Unless Forbes just can change oil, they wont do much with Scion)? I had condensation in my tail light, SA told me to come back when it actually happens, although I had pictures, that makes it a little bit inconvenient but ok, I did come on the day that I had it. They booked me a few days later, I thought there it is, great service. Well, they managed to put tiny scratches on the new tail light (looked like it was dragged on dustry garage floor), I complained to SA, but he made a BS excuse that their manager is on vacation and will get back to me later. Never happened. I just gave up, its like talking to a wall.
I won't even go into detail how they delivered my wife's new RX and there was a scuff on armrest corner, they agreed to replace it first, my wife took it in later, but they refused on the spot, because "all of their cars" are like that and its the way it wrapped with materials... Obviously BS, I had pictures from other owners with a panel and no scuffs.
We are sort of screwed for dealer services withink 100kms in our area, either Toyota/Subaru.
Sorry for hijacking ur thread perryair, I feel your pain and am happy that you were able to sort things out immediately with other dealer. Timely resolution and avoiding dragging crap along is very important.