Quote:
Originally Posted by grinerizer
Fill out your surveys. Service Advisors get a healthy chunk of bonus money from Subaru for high scores. SURVEYS REALLY DO HAVE AN IMPACT!
Happy with your service, give 'em 10's and let Subaru pay them for the job well done.
Unhappy? Hit 'em low and the lesson should have an impact.
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Funny enough, my service department is also junk, yet since they're conveniently located for me (less than 5 minutes from my house) I continue to go there.
So far, I had to wait 10 months or so to get a TSB thing dealt with, I absolutely trashed every single person I dealt with during that one to Toyota Corporate, gave them awful scores on the surveys and now I'm just counting down my free oil changes.
Would go to another dealer, but that's a 30 minute drive. If my life didn't get so hectic during the summer, I'd gladly make that drive. But, c'est la vie.