[perryair]

so last sunday i washed my car and discovered that my left taillight housing was cracked all the way through. there was no damage to anything, nothing even resembling an impact mark, nothing. so i take it in to my closest dealer, the one i bought my car from and i talked to their advisor and said that this car has a history with lens issues, that they were welcome to examine the car to make sure that it wasnt hit or anything..

I explain the history, show them the tsbs from subaru and toyota and ask them to just look at it. then their advisor gets their useless service manager who proceeds to tell me:
- that the crack was an impact mark. where is the impact point? i said
- that someone must have backed into it. where is any damage to the car other than the highly recessed taillight area?
- and that, this is my favorite, someone could have walked through my parking carport and punched my taillight. yes, instead of keying it or breaking anything but again, where is the impact point?

then says flatout that he wont fix it under warranty, then says he will call 'corporate', proceeds to disappear for 15 minutes, doesnt have the decency to come back and say anything to my face, sends his lackey back for him who says that they would "never" get reimbursed for that warranty work but i was welcome to call subaru of america.

so i called subaru of america and in 5 minutes the super nice advisor they had explained that if they could get a price quote they could likely comp it as a courtesy. she calls the dealer for me to get the quote and gets no call back for a day and a half and therefore im still stuck.

then i venture down to the other dealer in my area, and explain that i had a big crack in it but there was no impact damage from anything, service advisor looks at it for two minutes, tells me they have the part in stock, gets me in and an hour later im on the road with a new taillight.

and because of that, im not going to go back to dealer #1 because, people skills and just not treating your customers like an a$$#@\€.

rant over.