Quote:
Originally Posted by billwot
Approaching the dealership for the first time with a confrontational attitude, is probably not good, or necessary.
They are going to perform a free, corrective maintenance procedure, at the initiation of the manufacturer (Scion/Toyota)
JMHO
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i'll second this and say that as someone who works in the service industry, when someone comes in and immediately starts being an a$$#0le, they will typically get that same treatment back.
just be straightforward with the service advisor - be nice but let them know that you don't want *any* extra services done and if they try to upsell you at all (which, typically at a TSB/recall i've never seen happen anyways) do like nancy reagan suggested and just say no.
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20 sti limited | 17 bmw m240i | 16 scion im |15 brz limited {prokit, 17x8 +35 rpf1, bfg comp 2 a/s, stg 2, jdl uel, voodoo knob} | 05 honda civic | 06 scion tc | 95 mustang gt | 89 chevy s-10 cameo