I initially planned on buying my Ultramarine FR-S here. I did all the paperwork early as they made it urgent in order to secure it. Came in 5/26. Was told the car would arrive to take delivery 5/29. Car never showed even after 7 days than what they told me. They blame Scion corp for providing inaccurate info. System showed car has been sitting on port since 5/26. HORRIBLE experience as I drove to this dealership from Irvine more than 4 times. Plus the HORRENDOUS WAIT to get things done...paperwork, finance, downtime wait. Waste of my time and trouble.
Ended up not taking delivery and picking up the car at South Coast Toyota. No wait, no bullshit.
DCH Toyota of Torrance
2955 Pacific Coast Highway
Torrance, CA 90505
888-307-1188
*Salesperson*
Edwin Fuentes (Internet Sales Manager)
Helpfulness: 3
Knowledge of Vehicle: 5 -- Delivered the First86 vehicle here
"Willing to go out of the way": 4 -- I don't blame Edwin for my horrific experience here and reasoning for backing out of my purchase, as he does put a lot of effort into checking in with Scion daily. He did arrange for a rental car while i was car-less...
Personality: 3 -- Very nice guy, but that's it.
Level of Shady-ness: 4
Scumbag Level: 3 -- Initially, contacted me that they are selling the car as listed. And that the car would be here within 72 hours. Rushed over to do the paper work only to find that his boss wanted to charge an extra $1900 for alarm. Had to complain my way through to get that stuff out.
Keeping you informed (contact) Level: 2 -- Had a tough time reaching him via phone/cell. Even when no update on ETA of my vehicle, I would appreciate a callback to let me know of updates.
*Financial Staff*
(forgot Name...)
Helpfulness: 4
Knowledge of Vehicle/Warranty/etc.: 3
"Willing to go out of the way": 3
Personality: 3
Level of Shady-ness: 3
Scumbag Level: 5 (NONE)
*Overall Dealership*
General Manager's helpfulness: 2 -- Requested to have front license plate removed and the manager was reluctant at first saying it's not legal blah blah.
Community Oriented: 2
Informed: 1 -- I'm the one constantly calling for updates on the ETA of my car. No one responds/picksup/calls back. Literally would have to drive 40 miles to see whats up.
Overall Helpfulness: 1 -- They will help if you complain enough. Gave me a rental car for my car-less troubles but made me pay for insurance coverage in the end.
Service: N/A
Pricing on their Vehicle: 4 -- Initially wanted to add on lo-jack and other crap to price it up a bit. Had to complain that this wasn't what I was told over the phone and what was emailed over to me.
Overall treatment: 1
HORRIBLE WASTE OF MY TIME