South Coast Toyota/Scion
66 Harbor Boulevard
Costa Mesa, CA 92627
866-641-9026
*Salesperson*
Courtney Durell (Internet Sales Manager)
Helpfulness: 5 -- I was in a rush to tend to matters but told Courtney if the sale can be done in under 2 hours, I'm all for it. She made sure to get things expedited and told the finance manager to work swift too. Finished the paperwork and took delivery in under 90 minutes. Asked not to have the car detailed and no front license plate and she happily obliged.
Knowledge of Vehicle: 3
"Willing to go out of the way": 6 -- Courtney called me that they have the color/spec I wanted and has already driven it to the Internet Sales building so no one would claim it until I saw it first.
Personality: 4 -- Friendly, honest, and cute.
Level of Shady-ness: 4 South Coast
originally was flamed for charging $3k markup but the GM realized no one was biting. She tried to convince management that no one will buy with markup so she wasn't on board with the idea.
Scumbag Level: 5 (NONE)
Keeping you informed (contact) Level: 5 -- Courtney originally contacted me about the Ultramarine FR-S I wanted the moment it arrived, but I passed at the time they were charging markup. I told her I had already done my paperwork at DCH Torrance Toyota but the car was taking longer than expected to arrive.
A few days later, she immediately follows-up with me that the car is still available the moment she got word from the GM to begin selling at sticker. Dropped out of my deal with DCH Torrance and was in my new FRS
*Financial Staff*
(forgot Name...)
Helpfulness: 5
Knowledge of Vehicle/Warranty/etc.: 5
"Willing to go out of the way": 5 -- Worked fast. Easiest purchase process ever.
Personality: 6 -- Super friendly and had a good conversation too.
Level of Shady-ness: 6 (NONE) Never pressured me into any add-ons. "You probably know the whole spiel so won't waste your time). Was honest and upfront of everything.
Scumbag Level: 5 (NONE)
*Overall Dealership*
General Manager's helpfulness: 3 -- Questionable at first, but they caved in
Community Oriented: 4
Informed: 5
Overall Helpfulness: 5
Service: N/A
Pricing on their Vehicle: 5 --Didn't want the PIO bumper applique and trunk mat but ah well. Got it at sticker and that's what matters.
Overall treatment: 5