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Options:
Get a lawyer (big bucks)
Get your insurance to deal with it (they will get your money and deductible should never even come into play)
Keep calling the other company (obviously not working)
Or just give up and pay out of pocket.
What "should" happen and what does happen are rarely the same thing. Your insurance company represents you in a no fault even if they are not paying for the repairs. You pay for that service.
I also think that you may have a different definition than I as to what constitutes "major" damage from what I saw in the video.
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Racecar spelled backwards is Racecar, because Racecar.
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