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Subaru has TechLine, which is a sort of help desk for the technicians at Subaru dealers. If there's an issue they haven't seen before, they'll call them for assistance. I'd imagine Toyota has something similar.
Violent shaking followed by a CEL could mean a lot of things, but until they come back with a diagnosis it's impossible to say. Calling their support by itself doesn't mean much, they call for little things too.
Did they say what codes were in the DTC? Any dealership worth their salt will tell you if you ask so you can look the codes up online, but since they'll be the ones fixing it it's pretty much in their hands.
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Perrin CAI + intake tube || Tomei UEL || OFT Stage 2 tune
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