Quote:
Originally Posted by Calum
I'm gonna have to call you out here. You thanked OP for his work and for his understanding, but you need to apologize as well. You turned OP into an unknowing and unwilling employee. You are benefiting from his time, his efforts, and his expertise, and you've made no move to either apologize for dumping that on him, or to compensate him for it.
Pretty words are nice, but the utter lack of professionalism demonstrated by selling a suspension product that's never even been test fitted is reprehensible. At the very least Fortune Auto should be TESTING their products, not just test fitting them. But you didn't even do that. The liability concerns alone should be enough get you to properly test fit your products, and the desire to not release a product that sucks should have you thoroughly testing your products.
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Thanks for chiming in! Since this is all about apologies, regardless if I already made one, I will go on and apologize for my late response to your input as I've been out of the office for the past couple of days. And yes, you're right, we benefited from his involvement in the matter, which is the case with all of our products! The progression of all of the Fortune Auto products are not only based off of our own research and development but, that of our customers as well. Needless to say, this particular situation is far from ideal for either party and it was, by no means, our intention. We didn't "dump" anything on him. We made a mistake. Also, by way of DSG, we refunded his purchase entirely. At this point, I feel like I am just repeating my original post. It's nice to see a community member defending another. Thank you for your contribution to this conversation! Just as everything in this scenario, you have been heard!
Cheers!