Quote:
Originally Posted by Calum
I'm gonna have to call you out here. You thanked OP for his work and for his understanding, but you need to apologize as well. You turned OP into an unknowing and unwilling employee. You are benefiting from his time, his efforts, and his expertise, and you've made no move to either apologize for dumping that on him, or to compensate him for it.
Pretty words are nice, but the utter lack of professionalism demonstrated by selling a suspension product that's never even been test fitted is reprehensible. At the very least Fortune Auto should be TESTING their products, not just test fitting them. But you didn't even do that. The liability concerns alone should be enough get you to properly test fit your products, and the desire to not release a product that sucks should have you thoroughly testing your products.
|
Calum,
The first sentence was an apology. Nick from Fortune publicly apologized on behalf of the company
Quote:
Originally Posted by Nick@Fortune-Auto:
First and foremost, I would like to apologize on behalf of the entire Fortune Auto team. I would also like to thank you for your patience and understanding throughout this entire process.
|
The Air pistons where EXTENSIVELY TESTED.
As posted here:
Quote:
|
Originally Posted by Nick@Fortune-Auto: We initially tested numerous applications and believed our theory for universal fitment across the vehicle application range to be not only sufficient but, accurate
|
I will further explain that the R&D and testing process took roughly 1 year to complete. We tested the new system under multiple scenarios and circumstances.
This system was supposed to be a universal product that would fit all Fortune coilovers and all 200+ Fortune Auto applications. We believed that the system would fit the FRS platform with ease. We obviously where wrong about how universal the APLS system was and since removed all the applications until they are individually tested on each application for proper fitment.
I want to reiterate that we released this product because it was extensively tested. We never release anything without extensive testing for many reasons such as liability. The issue here was that we were incorrect in our assumption of universal fitment. That is unfortunate and we have refunded the OP and we are now apologizing publicly.
Lastly we are revamping the APLS system just for the FRS application. We are hoping to have something available mid year that will have proper FRS fitment.
I personally would also like to apologize to the OP of this thread. I think that we should have handled you different in this situation. Not everyone is perfect and we have learned our lesson in this situation regarding some input you gave us and on the way not to handle a customer. We understand that you spent a lot of money on this setup and expected a perfectly fitting and working product. You obviously did not get that. If there is any way we can make this up to you please let me know and I would be happy to oblige.
We also appreciate your review and we are glad that your friends system went in and rides well.
Sincerely and Respectfully
Jenson
Fortune Auto