[Calum]

Originally Posted by Nick@Fortune-Auto

First and foremost, I would like to apologize on behalf of the entire Fortune Auto team. I would also like to thank you for your patience and understanding throughout this entire process. We are just as excited now as we were when we first started the roll-out for our new Air Piston Lift System. Unfortunately, we (clearly) got ahead of ourselves by selling and shipping your kit without even a disclaimer or feedback request.

Understandably, there is nothing pleasant or satisfactory about your experience with us thus far and it is wildly unfortunate that you have had to go through all of this. However, for whatever it may be worth to you, we want to thank you for maintaining logic, perspective, and patience throughout the entire process. It has helped us see, firsthand, what adjustments and changes need to be made to the APLS kit for the FR-S and BRZ. We have over a decade of hands-on research and development in every one of our hand-built coilovers for each application advertised and we will carry that proven method over into our APLS line.

We initially tested numerous applications and believed our theory for universal fitment across the vehicle application range to be not only sufficient but, accurate. We, as a team, understand your dissatisfaction and standpoint as a whole. There is absolutely nothing wrong or inaccurate about anything in your original post.

We are hard at work, back to the drawing board, with every bit of information you have provided us with. We will be positive, beyond a shadow of a doubt, that our Air Piston Lift System and Fortune Auto Coilovers work seamlessly together when we re-release product for the ZN6/ZC6 platform.

I also want to give special consideration and attention to our friends at DSG Performance. Fortune Auto is proud to have them as a dealer for many reasons, one of which being their unmatched customer service. Without the professional and crystal-clear communication from you and the DSG team, this learning process may have been prolonged even more.

If you, or anyone here on FT86 Club, need anything at all from any of us here at Fortune Auto, please feel more than welcome to call or email us directly.

nick@fortune-auto.com
sales@fortune-auto.com
(877) 227-0260

I'm gonna have to call you out here. You thanked OP for his work and for his understanding, but you need to apologize as well. You turned OP into an unknowing and unwilling employee. You are benefiting from his time, his efforts, and his expertise, and you've made no move to either apologize for dumping that on him, or to compensate him for it.

Pretty words are nice, but the utter lack of professionalism demonstrated by selling a suspension product that's never even been test fitted is reprehensible. At the very least Fortune Auto should be TESTING their products, not just test fitting them. But you didn't even do that. The liability concerns alone should be enough get you to properly test fit your products, and the desire to not release a product that sucks should have you thoroughly testing your products.