Being female and 5' 5", I'm not sure my issues with the headrest are the same as everyone else, but I really do hate them. I sit mostly straight and they give my upper shoulders and neck no support whatsoever when my head is "properly" hitting the headrest. My solution? I bought one of those travel pillows and put it around the base. It looks a little silly, but it makes things a great deal better and only cost $14
