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The first (and last) time I had my oil changed at the dealer didn't go well either.
After waiting a couple hours I went to investigate what was going on. They had my car on a lift and were taking it apart. The service manager was there and I asked him what was going on. He said they double gasketed the oil filter and the oil sprayed out all over the engine. They had to take the skid plate off and clean the entire engine compartment. It took hours. This is by far the easiest car I've ever had to change the oil on and they couldn't do that right. From now on I do all the work on my car myself.
And yeah never let them wash your car.
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