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Originally Posted by FRSBRZGT86FAN
I'm kind of surprised we've had similar experiences, you should explain that on other 2014s and 2013s driven don't have that issue and he's trying to get out of fixing it or flashing a new tcm logic. Also if it was a case of "can't downshift...." it just wouldn't let you downshift in the first place outright, these techs are complete idiots. Also you've probably already done this but print out the attached pdf for next visit and ask them if they could flash it anyway even though it's US related.
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Already tried it at my last oil change. They said "lol, fuck you, that's American"