Quote:
Originally Posted by N1rve
Paul, with all due respect, this matter could have been resolved in a much simpler resolution. However, despite all of that, I am thankful that in the end @ Diode Dynamics is taking care of their customers. This was indeed a great learning opportunity for the both of us, and I'm appreciative that you took this event seriously and reflect the principles of integrity, respect, and most importantly; continuous improvement.
~Happy Thanksgiving  |
As I mentioned in my email, thanks very much for your persistence and dedication in bringing this to our attention. It should not have required that, but it has really opened our eyes, and we've started putting systems and policies in place for the way we handle issues with products, so that this does not happen again, and so that we can be more proactive in addressing problems. A good learning opportunity, indeed. I greatly appreciate your patience.
Paul