Quote:
Originally Posted by FT-86 SpeedFactory
Here's the deal guys.
Valenti Japan works with the same manufacturer of these tail lights that our supplier does. The only difference is Valenti brings them into their Japanese office and puts the sticker on. These lights are manufactured at the same plant and shipped to distributors. Valenti Japan just decided not to sell the two newest color options that we and many other vendors such as ModBargains has decided to sell. If you put the Valenti Japan tail lights next to a Valenti tail light from us or ModBargains, you will see the same factory stamps and markings.
I do apologize to the OP for the long wait on a resolution for this and it's possible if Maddy had brought this to my attention, I could have expedited the process a bit. The issue at hand is the gasket on this and the way the light is tested points to the gasket. Here is the response we got directly from our supplier.
"We go directly through the manufacture for the taillights. The lights are not replica’s they are made in the same factory which makes them for Valenti Japan. Same quality, same warranty, same lights. The only difference is that we don’t offer the sticker they claim to make them official. We handle all warranty issues here in the USA directed through you.
The issue with this customer is the same issue we have seen. The gasket is not properly installed and allows water in the light. Any issues had with the lights which are not related to installation we swap out no problem. You can compare the issues across the customers and the images all show the same issue, they pinch the gasket at the top and water pours in.
When we test the lights we completely submerge them in water shy of any openings and let it sit for hours. This confirms there were no issues with this customers light in particular. The customer’s gasket was soaked in places water should be able to enter therefore providing evidence either the light was tightened completely or the gasket was compromised."
I wish I would have been notified on the issue much sooner and could have handled it myself, but I am trying to get my sales team up to speed on things and am trusting them to handle situations on their own. Seems that I need to keep a closer eye on them to make sure things are getting pushed through with a bit more urgency.
Regards,
-Yo
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Hello Yo-
I appreciate your email.
For now, I will just address Emotion USA's email to you.
First, it's a total lie that the gasket was wet. I packed the light myself. Shipped it from Maryland to California (7 day journey), and they claim it was wet. I removed the light from the car on at least 3 occasions, and it was never wet.
I'm not sure of their definition of "pinch", but I posted photos of the gasket for all to see (page 1), and if there's a pinch in the gasket anywhere I need someone to identify it for me. Please. If it was mounted with a pinch, that would still be evident in the gasket. Also, I mounted the nuts with lock washers behind them to ensure the nuts were not loose. I guess I missed the torque specs included with the lights (oh, that's right, there weren't any).
Looking at my photos, it is obvious that there is an indentation in the gasket created by the back side of the tail light housing. That indentation does not breach the edge at any point. It's obvious that that indentation is very close to the edge on one side. But careful inspection of the gasket will also show that there is only one way for the gasket to be installed. The gasket is keyed to the light housing in 5 places (four screw holes and in the center).
If the gasket rests flush with the back of the tail light, in the only orientation possible what else can the consumer do to make the installation "correct"?
Really, what could I have done differently?