Quote:
Originally Posted by Braces
Sometimes the dealership is not in the loop to decide on a warranty claim. There is a separate individual that works outside of the dealership that decides.
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This is literally my job! I work for an automotive supplier and analyze warranty returns from dealerships. I have to determine whether the part failure was due to "customer abuse", wear and tear, or maybe a design/manufacturing problem on our end. Most dealerships I have worked with love warranty work because more often than not repair costs are fronted by the manufacturer and supplier and the dealership gets paid for their trouble! I know my companies agreement with Toyota is a 60/40 split for warranty regardless of the cause.