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Thank you Tcoat and tinma. this is invaluable information.
I will print out the TSB and bring it with me on my next visit to Subaru.
The service manager at Brampton seems to be easy to deal with and has helped me out huge in the past, so I might be able to speak to him directly about the scored window and see if he can do anything about it.
Thanks again, guys. Much appreciated and I owe you both!
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@bpennerz
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