|
Update...
Kevin at Mach V contacted me, apologized and recognized that there the previous tech should have handled things better. He walked me through different alignment techniques, use cases of when you need more toe, camber. He also aligned the car to my spec. Thank you very much Kevin.
He recognized the tech should have verified the alignment using the alignment rack, and not tried to charge me for it.
Kevin @ Mach V took the time to realign all 4 corners the same day, and stayed at the shop until 10pm yesterday to make sure the car was aligned, handled well and there was no erratic steering issues.
During the alignment, we talked about the type of typical driving conditions, roads, and styles to meet my wheel alignment balance. He also dropped some knowledge on me about cross-cambering, and other alignment techniques i was unaware of.
He was extremely thorough, equalized tire pressure across all corners, verified multiple times steering was dead center and verified all corners were exactly what i wanted.
Since yesterday's alignment, the tires have more traction than before, does not erraticly pull or understeer, and drives balanced again.
Bad experiences happen, but what matters is that the stakeholders recognize the experience, and work together to correct them. Mach V, and in particular, Kevin at Mach V took the steps required to show excellent customer service.
Thank you Mach V for correcting my alignment issues, and Thank you Kevin for following through.
Edit:
- I will post the alignment sheet some time tonight
- Thank you to everyone on the forums for helping me drive this issue to its resolution
|