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I had a bad experience with Longo tbh. Took it once there for two dings on my passenger side door. They not only did a rough job on one of them (pushed the dent out but didn't smooth it out properly, creating a ripple in the metal), but said my second one couldn't be done cause they had no access to it. Again, took it to Mark and he got both perfectly (FYI this guy is trained to see dings like no other and is absolute perfectionist; he even questioned whether I had taken it to another guy to do PDR when he saw the ripple without me even mentioning anything beforehand)
Full disclosure: depending on where a ding is located, he may have to drill into the panel to get access. Of course, he will notify you beforehand before he proceeds but his process is clean, out of the way (if possible) and properly plugged with a rubber grommet so it looks natural. For some dings, this is the only way to get access. Places like Longo however will not proceed to do it due to corporate liability reasons.
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