Quote:
Originally Posted by Silver Ignition
You're correct, it's the dealership's call. That's not what you said originally.
What you said originally is that ToyotaCare covers oil changes, tire rotations, cabin air filters, alignments and wiper blades. That is simply not true and that is what I was addressing.
|
Uh, no.
True, I mixed free warranty, maintenance and owner satisfaction parts and service operations, but only mentioned four-wheel alignments, tire rotations and wiper blades. Someone else mentioned the other jobs.
Of those maintenance services, the wiper blade replacement is the most noticeable and appreciated in my rainy climate. For their small goodwill investment, my dealership gained loyalty and many retail sales, parts and service referrals over the years. Pretty good ROI given the possible damage an abrasive confrontation with service people could do.