Quote:
Originally Posted by torqdork
Yet you quoted a non-existent policy regarding brake rotors. Where is that written, maybe I missed it?
Like I said, it's a dealers call. Mine is reputable and having had so many fleet cars delivered through them, they always go the extra mile and have always replaced wiper blades, usually within the first month of ownership since most are contaminated with rail dust. I've never had to pay for them or even questioned about it.
They've also earned the President's Club award every year since inception and owner satisfaction is a large part why.
It sounds like your dealership should consider giving you more flexibility, responsibility and trust in authorizing payment from the owner satisfaction budget that any reputable dealership I've dealt with has in place.
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You're correct, it's the dealership's call. That's not what you said originally.
What you said originally is that ToyotaCare covers oil changes, tire rotations, cabin air filters, alignments and wiper blades. That is simply not true and that is what I was addressing.