Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community - FT86CLUB - View Single Post - SoCal FRS/BRZ dealers to Avoid and buy from

Godzilla35 · 06-02-2012, 08:01 AM

Northridge Scion/Toyota
19550 Nordhoff St., Northridge CA 91324
800-278-9975

Helpfulness:Great
Knowledge of Vehicle:Ok-ish
"Willing to go out of the way":Unsatisfactory
Personality:Unsatisfactory
Level of Shady-ness:Poor
Scumbag Level: Unsatisfactory
Keeping you informed (contact) Level:n/a

*Overall Dealership*
General Manager's helpfulness:Poor
Community Oriented:n/a
Informed:Unsatisfactory
Overall Helpfulness:Ok-ish
Service:Ok-ish
Pricing on their Vehicle:Good/Great (no markup, but had options)
Overall treatment:Unsatisfactory/Ok-ish

Walked in RIGHT after I got heated with Hamer / Mission Hills. Luckily, they had a white auto and an orange manual. I got to drive both, almost instantly. Roger, the manager I believe, kept his word and didn't make me do any paperwork or put any money down. The saleslady was nice and took me on a test drive in both vehicles. She had a little trouble with the manual and kind of made me feel scared at times. That was fine as soon as I took the wheel, I understood what all the hype was about. Up until this point, everything was great 100%. However, when she came back after her pep talk or whatever from her other manager (?) She was pretty pushy about us filling out paperwork and saying that she could get us the Raven manual THAT day through a dealer trade. (this was not going to happen nor were we ready to just sign papers with no loan or cash in hand). I made it very clear I was there for a test drive and I would not have any money for her unless I had a right of refusal with the car in front of me. She couldn't assure me of a delivery date and said I wouldn't have rights of refusal because I'd be buying the car that day. When we told her repeatedly we'd rather have her locate one and then we'd come back, she then insulted us by saying "I guess you aren't ready to buy the car, I thought you were, etc." Maybe she was right. But if she actually knew me, my collection of cars, or how my family works... we might be frugal, but will definitely reward good customer service. She kept using Pure Pricing as leverage saying that we'll never find the car elsewhere and for cheaper, which I found petty. I told her I was on other waitlists and that I am not risking my spot to sign papers for an imaginary car with no arrival date (which she could not track unless I sign for - BS!)

06-02-2012, 08:01 AM	#19
Godzilla35 Senior Member Join Date: May 2011 Drives: Nissan GT-R Location: SoCali Posts: 436 Thanks: 425 Thanked 84 Times in 58 Posts Mentioned: 3 Post(s) Tagged: 1 Thread(s)	Northridge Scion/Toyota 19550 Nordhoff St., Northridge CA 91324 800-278-9975 Helpfulness:Great Knowledge of Vehicle:Ok-ish "Willing to go out of the way":Unsatisfactory Personality:Unsatisfactory Level of Shady-ness:Poor Scumbag Level: Unsatisfactory Keeping you informed (contact) Level:n/a *Overall Dealership* General Manager's helpfulness:Poor Community Oriented:n/a Informed:Unsatisfactory Overall Helpfulness:Ok-ish Service:Ok-ish Pricing on their Vehicle:Good/Great (no markup, but had options) Overall treatment:Unsatisfactory/Ok-ish Walked in RIGHT after I got heated with Hamer / Mission Hills. Luckily, they had a white auto and an orange manual. I got to drive both, almost instantly. Roger, the manager I believe, kept his word and didn't make me do any paperwork or put any money down. The saleslady was nice and took me on a test drive in both vehicles. She had a little trouble with the manual and kind of made me feel scared at times. That was fine as soon as I took the wheel, I understood what all the hype was about. Up until this point, everything was great 100%. However, when she came back after her pep talk or whatever from her other manager (?) She was pretty pushy about us filling out paperwork and saying that she could get us the Raven manual THAT day through a dealer trade. (this was not going to happen nor were we ready to just sign papers with no loan or cash in hand). I made it very clear I was there for a test drive and I would not have any money for her unless I had a right of refusal with the car in front of me. She couldn't assure me of a delivery date and said I wouldn't have rights of refusal because I'd be buying the car that day. When we told her repeatedly we'd rather have her locate one and then we'd come back, she then insulted us by saying "I guess you aren't ready to buy the car, I thought you were, etc." Maybe she was right. But if she actually knew me, my collection of cars, or how my family works... we might be frugal, but will definitely reward good customer service. She kept using Pure Pricing as leverage saying that we'll never find the car elsewhere and for cheaper, which I found petty. I told her I was on other waitlists and that I am not risking my spot to sign papers for an imaginary car with no arrival date (which she could not track unless I sign for - BS!)