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I have personally dealt with this dealership before. It was actually where I bought my BRZ. Had a great sales and finance experience at first. Even had OK experiences with the first couple free oil changes (I say OK because I don't like anyone working on my car). I had a little bit of difficulty getting a hold of people in finance when I was try to get my GAP refund after paying off my loan. I also left voicemails for the GM, but unlike you Pat, I never heard back from him... EVER. Which was a bit frustrating. All said and done, I ended up getting my refund and everything was peaceful.
What strikes me strange about your entire synopsis, is that the GM told you to "never return to his dealership again...". After working in dealerships for 7 years I find that GM's will do almost ANYTHING to keep good customers.
I'm sorry that they caused more issues, but it sounds to me like you could have handled things a bit differently and ended up having an OK experience with getting things taken care of.
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