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There's no reason to accept or pass-off such demeaningly disrespectful attitude and service from sales people like that. You say it wasn't a big deal, but obviously it agitated you enough to post about it here.
If you weren't comfortable with asking to speak with a GM right there and then (which I'm SURE would've caused an immediate change in their attitude) then you should've asked for the name and phone number (or email) of the GM and contact him afterwards with the details (make sure you've got names too).
The only way anything will change for the better is if you speak up! If I were the GM of either of those dealerships and heard how badly a potential customer was treated like that?...I'd sure as hell straighten out the offenders!
Anyway, good luck to you and enjoy your new FRS/BRZ when you get it!
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