[yomny]

Originally Posted by swarb

Quote-
JDL:
Yomny,
It would be about a week before we can ship it. We would have to get the housing coated. We have everything else in stock at the shop.

Everything else meaning the housing IS NOT in stock. Your answer was right there.
Miscommunication on both sides.
Pretty sure you would have gotten the order by 7/11 if you weren't so impatient.
They are in the business to make sales/support and they cannot guarantee any delivery times when other parties are involved.

You have to look at it from the businesses perspective.
Will I(you) get it by 7/11?
guy 1 is positive and believes it can get there, as it can make it: (probably) Yes
guy 2 is safety guy and doesn't want make promises he is not sure about : (probably) No

Most people don't want a long winded answer that ends up being, I'm not sure. But probably yes/no

You're right and I appreciate you taking both perspectives. I should have done a million things differently but honestly speaking I personally don't think as the customer need to go through all the trouble and skepticism, verification and confirmations. I'll take my money else where. Once more this isn't my only issue with them but it's defensively the last. You mentioned this earlier and maybe I should ask if they could have it by a numbered date, and more exact answers but I wasn't trying to get a confession out of them, didn't think it was necessary.

Regardless when I told them I thought I was getting this by the weekend, the same way he could have said I was, as Jesse mentioned. I'm replying because I know this feedback is going to help me and them understand what could have been done differently but this bridge is burned. Just like I know many here will disagree with anything I say but I'm sure many agree. Only thing is no one really likes to get on the ugly side of someone they're dealing. Once more my point is not to stop them from getting business but for others to do just as you mentioned to avoid what happened to me. Cheers mate!