Quote:
Originally Posted by yomny
Well I think it's clear in the email conversation above(post #9) where I say I'm ready to buy now if this could get to me in time. Where I also stated this time had been made clear to them(Saturday). I think it's simple, first they say yeah it'll be there, then no. The sad part is that I found out about the "no" after contacting them once more. I don't see why people fail to see the lie here. Again, time after time, what Jesse wrote is not what I was told by the other rep, come on people. It's ok to like JDL, I did but it's pretty darn clear. It's also no my problem if they can't communicate via email, other companies can. I'm sure many would prefer a voice call but with the time difference between this particular vendor and me and my work schedule, I had no choice.
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yeah i read your post above, and nowhere do you state that you absolutely need it be Saturday. Just because you previously mentioned it doesn't mean the person you get to deal with, (who probably reads hundreds of communications a day so its quite unrealistic of you to expect them to remember every little detail in multiple conversation threads) will remember. if it was truly that important then you should of made a phone call.
at this point all i see is JDL has done everything they can to get you the part you ordered as fast as possible, while eating some extra cost in said order to again get it to you faster and you've made a post to put them on blast.
Also, they didn't "screw over" king tut, there was a fabrication mistake made on his, they offered to replace it, he denied and resolved the issue himself.