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yeah i'm not really seeing where JDL did you wrong, it looks like you weren't clear on your very strict requirements and JDL was operating to get you the turbo as soon as they could while serving other customers.
it just goes to show how much can be lost in text/email conversation vs a verbal conversation where tone and inflection can convey so much more information. My suggestion to anyone, if you have something that is this urgent and requires special attention, CALL THE COMPANY IN QUESTION. You'll get much further along than with emails.
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