[yomny]

Originally Posted by Jesse@JDLAutodesign

I'm not really sure where to begin...

- You were having issues with the PTE Turbo leaking. We called you numerous times attempting to help troubleshoot, offer to send replacement parts to try etc. When nothing seemed to fix the issue, the next step was to get the turbo back to PTE. We called them first thing last monday morning after decided over the weekend to get the turbo looked at. At that point the issue is in their hands with the RMA and on their schedule.

-You decided to order the GTX upgrade yesterday. Yesterday was the Monday after a holiday weekend. Everyone here had the option of taking either Friday or Monday as a holiday. Half the staff picked Monday, so we were short staffed to say the least, but with lots of our vendors and suppliers not even open figured it would be a slow Monday anyways. The guys that were here were super busy, and if anything is super pressing the best option IS ALWAYS TO CALL.

-Now to the turbo itself. It is NOT an off the shelf turbo. A vband flange must get welded onto a 4 bolt t31 housing that is machined for the gtx turbine wheel. It is the only way that the turbo can just be "dropped" into the kit and everything still line up, etc. We don't have these housings instock as there's different ar options and different turbine wheel options. They are always 2-3 days out and have to come here so the welding can be done. That wouldn't work with your imposed time frame so we contacted our distributor to see if they could do the welding there and drop ship the turbo to you. They said they could and that they would charge us an additional $50 for the welding + The standard drop ship fee they typically charge us for turbos. I told Ronnie we'd eat the drop ship fee but have to charge for the welding fee. Not to mention we'd be paying shipping on two boxes now that all the water lines, oil fittings, etc would be shipping from here and not all at once packaged with the turbo. I'm not sure what you think we make on these turbos but its not much at all with the lines, fittings, flanges, dealing with issues like this, etc factored in.

The order was placed yesterday (July 6th), with us doing the welding the turbo would ship out to you on Thursday (July 9th). The only possible way to get it shipping faster would be to have the welding done by the distributor at an additional cost. I'm not sure what else to do. I don't think we're deserving of this post, we've tried our best to help you this whole way along and if this is what we'll have to deal with I'd rather just refund you and move on.

Jesse

To make all this less painful for everyone, calling me the second you realize you don't have the part would have worked out. A proper explanation like the one you provided would have been more adequate before and not after this happened. You still don't get that whether you like it or not, you don't tell someone they'll have their parts when a time frame is needed then "not"tell them they won't receive it when they had in mind. Don't try to over explain yourself with dates and holidays and numbers. If you're off then be off don't use it as an excuse. Don't make it out as if you're doing me any darn favors as you're charging and as for you not making much, it's not my concern. Do me a huge favor since it seems to be rather easier for you to cancel, do cancel my order and dont deal with me. I'd wait for my refund. IN CASE YOU MISSED IT, CANCEL AND REFUND.

Btw Jesse I sent you a private message asking for help with the leak, I'm sure you had another excuse for never getting back to me. It's obvious I'm the issue here.