Thread: Clutch failure
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Old 07-06-2015, 07:28 PM   #23
Tcoat
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Quote:
Originally Posted by UMB FR-S View Post
ok so new update.


My warranty claim was denied last Monday. Citing that I have sticky tires and my car is a race car (news to me... guess that mace me a race car driver?). After being told that the claim was denied I tried to call Scion Canada again to see if I could get someone on the phone who could make sense of this. After talking to the lady she told me it was denied nothing could be done so I asked to speak to a manager and she said I would get a call back in some time. I told her that this was not good enough I had already waited 5 days since my original discussion with Scion Canada and hadn't received a call back yet. I told her that my car was sitting in non running condition and I expected a bit more urgency in dealing with the situation. I then demanded that I get a call back within 24 hours. I was told that she could not guarantee that but we eventually agreed that 48 hours was reasonable for both ends. that again was last Monday and I have yet to receive any contact from Scion Canada. I would call that poor customer service to say the least.

After reading the post by @Tcoat I started to wonder if this could have been the cause for my failure also and found rivets missing in one of the pictures above. today I went to take more detailed pictures of everything.

starter



flywheel looking in excellent shape



clutch parts

notice the rivets missing and the piece looking in good shape on the bottom left







still a rivet in this piece



close up of missing rivets










bell housing




you'll never guess what I found in the bell housing




notice in this picture 2 of the rivets are missing their backs but the 1 was pulled out and still has its back attached.




another pic of the piece with missing rivets




for those who might be wondering why there is blue on the clutch plate i also thought this was odd but when looking at possible replacements I found....

http://www.ft86speedfactory.com/exed...h-kit-988.html

that is a new stock clutch from exedy the oem supplier also with the same blueish purple markings on the assembly

Now with no signs of abuse to any wearing items and no reason to not warranty this clutch I need to get their attention so that maybe I can get an explanation as to what they assume went wrong.
That is almost exactly what I was talking about.
Don't know if you are aware of the Canadian Auto Dispute Resolution Program but if Toyota said no luck I think you have an out standing case for them.
Check it out here: http://www.camvap.ca/media/Auto-Disp...Auto-Industry/
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