Quote:
Originally Posted by P5yk0t1c
I purchased the E-tuning service on May 26th, since then I have not received any instruction. I sent them my first log on June 6th which I am assuming has been lost as I have not heard anything from anyone. I asked them a question in earlier an correspondence that if they were too busy to take care of my e-tune that there would be no hard feelings and I would be able to find another tuner to help me (just refund me and no hard feelings). They reassured me that I would be taken care of and that they were all caught up with other projects/e-tunes.
Nothing....
If they can't handle the amount of work that they have, they should take down the “e-tuning service” from their website. At least tell me before I order it that it will be 2-3 months before they can get to me. A lot of people on these forums were telling me to not get it done as the OFT guys are very unreliable, so I asked them lots of question before I ordered. I sent an email to them and they said it would take a week max to get started. All they are doing is confirming their bad reputation on all the forums.
I have since asked them to please process my refund multiple times. They are now ignoring any correspondence I send, which shows how professional they are. Thankfully I paid through PayPal but now I have to go through the resolution center.
OFT is a great purchase, just beware of these guys if you need any kind of customer service.
@shiv@openflash
@rombinhood@openflash
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Apparently the Vishnu team hops from one platform to the other. Great business model if you want to make a lot of money in a short period of time - bad business model if you want to have consistent stream of quality customer service and support. Why? Too small of a team to support their customer base given the amount of platforms they are covering, which now include Fiat and Mazda. Apparently the bmw community was left in the dust too?
