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I've had good and bad times at dealerships, one of the worst being some idiot did not tighten my oil filter (or somehow installed it wrong) after they replaced my oil pan and it launched off as I pulled away from the dealer (literally smacked into the firewall). That could have caused severe damage to my car (BTW this is my old car). Another time the dealer stripped and broke almost every bolt that fastened a large metal underplate to my mom's truck and it almost fell off the truck on the highway and could have become a very deadly projectile. I've also had people just take my car for a drive without permission. Numerous times of over torqued bolts, missing bolts or clips, sometimes minor things broken, and the tech just sends it back praying I don't notice (which they have gotten away with more than once with my nissan when I first got it). All that and much more makes me shy away from the dealer. But, there are times when I need to go.
Another thing is some of the techs just don't care and sometimes aren't even given the time to be careful under the whip of management. They see so many cars day in and day out, sometimes balancing more than one car at once, that some of them get the point of f it another car another repair I'll get this out of the way fast. Not all dealers are bad, but I've run into quite a few bad ones.
I'm pretty much at the point where if it is something I feel like fixing myself I'll do it, otherwise I'll take it to a dealer I'm mostly comfortable with and give it a good once over before leaving.
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