Quote:
Originally Posted by Diode Dynamics
I'm sorry to hear that you've had issues with our BRZ Always-On™ Module, but we've made several improvements to the design and quality of the product. The faulty relay is something that is nearly impossible to detect during the manufacturing process.
We've done our best to provide constant communication with members on the forum and will assist anyone who is experiencing issues quickly.
These modules are manufactured in-house here in St. Louis. We aren't simply buying them off the shelf from an overseas manufacturer.
I understand your frustration, trust me, but we are always working hard to give members on this forum the very best. That's why we took on the development of this product to begin with.
Thank you,
Nick C.
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The faulty relay was understandable, I know production issues happen. What wasn't was the amount of time it took to ship replacements and the fact that the next two units had issues that I noticed within seconds of opening up the box and should have been easily noticeable to whoever was assembling them. I'm just relaying my experiences with this product, though once I fixed the most recent one and zip-tied it back together, it does work as it should and looks good.