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Just in case anyone else has this problem I got a response from the OFT people. I hope this helps someone if they need it in the future, here is what they said:
This error message will show up once in awhile. All you have to do is unplug the unit and let it sit for 30seconds and restart the software. Once the software is open and it says connecting to devices, at this time plug the tablet into the computer and try it again.
Cheers
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