04-28-2015, 08:59 PM
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#89
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Senior Member
Join Date: Jul 2014
Drives: 2020 Hakone
Location: London, Ont
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Quote:
Originally Posted by keithr
Actually.... I'll revise that.
I know there are some good ones out there. Unfortunately, in big cities like where I live, they don't really exist anymore.
They've suffered the Walmart fate... the independent and smaller operations have been squeezed out by the corporate conglomerates who could undersell due to volume.
In a smaller community where lasting customer relationships matter, repeat business and referrals are essential to survival, and the folks who own or work at the dealerships go to church with, go to the same restaurants as, or whose kids all play on the same little league team as their customers, the dynamic is critically different, because it has to be.
In a city with 4.5 million people, most large businesses have decided that they don't have to care about customer relationships. There are more than enough people to keep the market saturated, and the import/turnover rate of people moving into the area keep that market filled with fresh blood.
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OK now this I can agree with and it probably where our two impressions diverge.
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