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Originally Posted by Tcoat
Wow Keith you really do have a hatred for dealers don't you.
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I do not, I have a hatred for dishonest people with bad attitudes. Unfortunately, that's becoming a staggering majority of auto dealers.
I never said good ones weren't out there. Somewhere. Probably right next to the Unicorn petting zoo.
Quote:
Originally Posted by Tcoat
The dealers do not make some super secret, high dollar value, margin on these cars. They are nota bread an butter vehicle.
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This particular car may not have a high percentage margin overall, but dealers do in fact make super secret money on every car sale. Whether it's a lot or a little, they make money in numerous places that are not visible on the front side of the business.
Quote:
Originally Posted by Tcoat
Pure pricing does not set any profit margin as it can be as high or low as the dealer wants it to be.
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So, explain to me how that's not locking a profit? If the dealer says "I'm going to sell all 40 of these cars at a 3% profit", they're all priced the same, and they've all locked the profit. The policy of no haggling means they won't let anyone cut into that 3% with a negotiation.
Quote:
Originally Posted by Tcoat
If you didn't want the extras that is great but maybe he was getting "visibly irritated" by your reaction to his offers not by the fact he wasn't "getting you to bite".
Like I have said I would last about 5 minutes in the job with some customers that have an obvious chip on their shoulder. If I had been on the other side of the desk when you said "calm down and complete the paperwork for the agreed-upon deal, no more, no less, or he could toss the pile of papers in the trash and I'd be on my way" the papers would be in the trash in a second and I would be inviting you to meet in the parking lot to discuss your attitude at length.
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You weren't there, so you shouldn't make the assumption that that's how the interaction played out. I was very even-keeled, and to my previous point of being respectful and not being a d**k, I practice what I preach. I simply declined his repeated insistences. I won't call them offers, because in some cases he actually didn't even ask, he told me he was going to "go ahead and put XYZ" on because it would be crazy not to, etc. I simply calmly interjected and said "No, thank you" or "no, I decline." When he escalated, I calmly informed him that we had an agreed upon deal, I was not asking for more discount and he should stop asking for more upsells, and we could complete the transaction or not. There's a big difference between being direct and being rude. I was direct.
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Originally Posted by Tcoat
This is exactly the sort of attitude that these guys deal with day in and day out and then people wonder why they can be rude sometimes.
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That's a generalization, and inaccurate to assign it to me.
Quote:
Originally Posted by Tcoat
They are just trying to make a decent living like anybody else but it seems when people buy cars they always feel they are being robbed somehow.
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...well often times people ARE being robbed, but that's not really the point, I did make a pretty sincere effort to stress in my previous posts that the respect is a 2-way street, and I meant it.