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If I were you, I would call Subaru Corporate, describe the problem with your wife's car, and the Service Manager's attitude. Also, share with them how much your wife loves this car.
The dealership is the problem. I have experienced your frustration, so I don't mean to take away from that. However, it's a bit premature to blame Subaru without giving them a chance to make it right. If you can take the emotion out of it, you can search and find bad experiences from every other vehicle manufacturer.
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… and loving it! Maxwell Smart
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Gone but not forgotten
2014 BRZ Limited - 2013 VW Golf R - 2010 Forester XT - 2006 Mazda 3 GT
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