Quote:
Originally Posted by GreenMonster
I NEVER understand this... Dealerships that give people hassles about warranty work are DUMB. It's free money. They just charge back the costs to Corporate. AND with the common issues, the techs are well experienced w/ the process, so they'll finish the job before the book rate.
Step 1. Write up work order
Step 2. ?
Step 3. PROFIT
edit: oops... thought this was the cam plate issue, but it looks like it's not a "common" issue.
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From my understanding of the warranty work process, dealers only get reimbursed for the parts they use/need...not the mechanics time. Which is worthy more than the parts any day (contrary to what they would have you believe at the parts counter...) So that's why dealers hate doing warranty work since it's really a lose lose situation for them.
Granted that doesn't excuse the shitty attitude and behavior we've all seen/hear about/dealt with, but it does provide some insight into why they act that way.