Quote:
Originally Posted by thill
Let me give you some free advice. The customer is always right. And we are talking about a $25k car here. As far as the salesman getting a pass for not knowing anything about a car that is friggin sitting in their showroom? We are talking a Scion here. When is the last time any Scion generated this kind of interest in the automotive world? This is the most expensive car Scion sells. So yeah, I don't blame the OP for being frustrated. I work hard at my job, and it often requires me to research new technologies and keep up with latest trends. And my company does not hand me a training manual or send me to a conference. It is called job security and self motivation.
Honestly, you are the type of salesman that I would walk away from and not look back. There are plenty of hungry salesmen/saleswomen out there that will put the customer first and go the extra mile to make a sale, and to know what it is they are selling. It is not like Scion has 100 different models on the showroom floor.
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You're absolutely right. Some sales people are jack wagons.
That being said, you need to understand something about sales that you're over looking, and maybe don't know, and please remember I'm not trying to be smug or rude.
We're looking at selling
maybe 10 FR-S', and maybe 100 Scions in general for the year - for example at my dealership - vs. say.... 2000 Toyota's and Toyota has about 70+ models/trims/packages 'sitting on the showroom floor' - it's a lot to learn and keep track of.
For someone who sells these cars, they are focused on what's available and what makes money so they can pay they're bills. I don't know why that seems like such a crime to people, that a salesperson want to make money. That's how we get paid, that's how we keep the lights on and our kids fed.
Dealerships are supposed to have Scion Certified salespeople, and Scion managers, and some don't have that. It just gets lumped in with Toyota. In that situation Scion gets neglected and yes, the customer [and the stores potential sales] suffers.
And honestly, I don't know why I'm a salesperson you would walk from. Because I'm willilng to give someone the benefit of a doubt? Because I'm tired of people indirectly bashing me on here? If you're not in car sales, it's hard to understand how difficult it can be.
Being on top of a truck in Iraq with a machine gun wasn't as stressful as this job is. But I get treated the same way - like shit by the people I'm trying to help, because you have preconceived notions about who I am.
Anyways, enjoy your FR-S where ever you get it tho, I can't wait to get mine!
