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I don't know about their service side, but Fairfield's sale side was pretty much dead last NorCal's 50-something dealerships.
My service techs goes by the process, so if they can't reproduce the sound, they can't do anything.
My brother had good experiences over at Nawabi on Sonoma in Vallejo when he needed some work done on the Camry he had at the time. One of their techs even came out to us to show what part failed, and exactly what happened (water pump failed).
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