[tintumz22]

Looking for a recommended dealership/service that will hear out a customer's main issue with the car. I brought in the car to my local dealer to have them check a engine leak and a click noise upon acceleration deceleration in the driver side rear wheel. Two schedule appointments later nothing was fixed.

1st appointment: Engine oil leak issue states no sign fresh oil leaking or actively leaking. Okay. Also mentioned 2nd issue of clicking noise in the rear wheel driver's side, at first they can't produce the sound from the 1st tech's test drive, I told them to have me as a passenger and drive with the tech, pointed it and mechanic heard the sound. Loud and clear. Scheduled me a 2nd appointment for that issue, 1 week later came back, waited for the car for 3 hours cuz have been told that they'll give me a call a few hours or so to update what was their diagnosis. So i went to a nearby plaza to kill time, came back few hours later nothing was done, car is still sitting outside the shop, told them why is it still sitting and no update yet. so i went home using shuttle service, after an hour received a call that they saw bolts from transmission that is not torqued down to specs, and a bolt that is stripped, (i know that part when i installed the whiteline positive shift bushing) and they wanted to fix that issue and charge me $400!! Just to say, that is the abvious that they see and their first diagnosis. Big wow! But the abvious is the click noise can be heard from the rear. What if i paid that and did not fix the issue i'm complaining? So $400 down the drain and issue is not fixed? Rant off!

That's why i'm seeking help from you guys that can recommend a dealer that you had good experience with. That will look at the abvious and hear a customer out. Thanks!


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