Quote:
Originally Posted by fteightysix
Hello as one of the larger Toms sellers in the states I would like to ad some honest feedback.
I will admit we have seen this a few times - nothing to be alarmed about I would say out of 200 units it is seen on maybe 1 every so often. agian it has been very very minor.
Im wondering if you bought these stateside or in AUS. In the USA we are not "supposed" to ship Toms outside the US. TOMS lights are manufactured by Depo a high quality OE supplier and MFG - Most everyone already knows this They also Manufacture 2-3 other taillight that are in our market for FRS.
The US warranty procedure for TOMS and Buddy Club is...
-Call AAI Motorsports and talk to Albert - They would like to deal with all warranties in house and can assist anyone that purchases these from an authorized direct dealer of the Toms products. We are one of a handful of authorized dealers. If any of our customers have problems and are within the warranty from them you will simply need to call or email them and have a proof of purchase and they will get you handled (we never had anyone call back with an issue after they know how to get it handled) - We always advise any of our customers if they run into a roadblock or feel they are not getting the customer service they expect to please call us back so we can assist if needed.
Now if you purchased your product in another country they might have a different procedure.
This is why it is important to not buy from sources that are not authorized direct dealers -
Thanks
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Is the manufacturer aware of these issues? If and when you replace these under warranty, does the customer just get another set that has the potential to produce the same results or will they get a set from a new batch with known issues already addressed?